Wednesday, 15 June 2011

What's The Greek For Jobsworth?

When we are in Cyprus, we sign up for an Internet connection with the estimable state communications institution CYTA, which comes to us via the telephone line. We take out a 'temporary' subscription because it works out cheaper to pay the connection fee each time than to pay for a whole year's subscription. I haven't done the precise calculations but I think we would need to be there for six months at a stretch for it to be more economical otherwise. But if I was going to be there that long, I would investigate other suppliers. Sadly there is no cable in our bit of Larnaca.
Any road up, you'd think it would be straightforward enough to pop along to their office at the beginning and end of one's sojourn in the Isle of Aphrodite to fix this up. But no. When I went to get connected, CYTA refused as I am not the named telephone account holder (my wonderful spouse, El Presidente, is. At the time, she was still in Old Blighty.) They told me I had to get Power of Attorney if I wanted to use their service and borrow their modem. El Prez managed to get round the Jobsworthopoulos syndrome eventually by phoning their HQ from the UK and telling them what was what; HQ agreed to provide t'Internet and advised that she phone the manager of the Larnaca office and confirm that it was alright to deal with me. This was successful although, as insurance, I took my mother-in-law with me on my second visit to CYTA so that she could give them the look of death should there be any difficulty.
Both myself and El Prez have now returned to Blighty so I packed up all the gear and asked my mother-in-law to take it back to the CYTA office and to ask them to disconnect t'Internet. Imagine our bafflement when CYTA refused to accept the return of their modem and to disconnect because she is not the named account holder. Power of Attorney blah-de-blah. So El Presidente has been back on the phone to HQ to advise them once again what is what and to stop being silly billies. We await mother-in-law's report on the success or otherwise of her return visit.

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